Privacy protection

We protect privacy and safety of our website visitors.
In this policy you will find informations about:

• How to contact us
• How your information is used
• Sharing of your information
• Commercial communications
• Viewing of online advertisements
• Your information and non-European countries
• Personal information management
• Your rights
• Changes to privacy protection
• Cookies

Identification of the data controller and Contact details:

The data controller is:

If you have any questions or suggestions about this communication, you would like us to stop using your personal information, you would like to exercise your rights set out above, or for complaints, please get in touch by sending an email to info@cogenera.it or by calling us on 045 547344

Identification of the DPO

Cogenera S.r.l. is not required to appoint a Data Protection Officer pursuant to article 37 of the GDPR

Legal basis of the processing

Your personal data will only be processed if you have given your consent or if necessary for the performance of a contract to which you are party or for compliance with a legal obligation (article 6, paragraph 1 letters a, b, c).

TYPE OF DATA COLLECTED

We use your personal information in different ways, depending on the type of information.

a) Name, Surname and contact details
To respond to your requests for information using the contact forms present on the website.

b) Contact history
To provide support and assistance, so that when you contact us, you will receive the best possible assistance and our customer care can access all your previous requests.

c) Browser information
The information you provide us with when browsing our website, including device type and, if you choose to share this information, your location and how you use our website, helps us improve our website.

We anonymise and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, improvement of the website and app and development of new products and services. We also not communicate this information to third parties.

PURPOSE OF THE PROCESSING

To provide assistance or any information you have requested:
We use the information you enter in our contact forms so that we can answer any questions you may have, send you informative materials or provide support.

Automatic profiling processes

We collect information about you (anonymously) when you use our services, for example, we trace your behaviour and the content browsing flow through Google Analytics. This information includes the functions used; the links clicked on; the type, size and name of the attached files uploaded to the services; search terms.

We do not use automatic profiling systems to determine your preferences and behaviour

ENTITIES TO WHICH DATA MAY BE TRANSFERRED

We do not sell your personal data to third parties (including your name, address where you live, email address, telephone number, etc.) However, we do have to communicate your data to the following companies to be able to provide you with our services pursuant to this policy.

a) Professional service providers, such as marketing agencies, advertising partners and website hosts that collaborate with us in our business
b) Credit rating agencies, the police force and fraud prevention bodies, to help combat fraudulent activity

If you would like to receive a full list of those entities, please send an email to info@cogenera.it

DATA TRANSFER TO non-EU COUNTRIES

We collect the information locally and store it within the European Union.
We transfer, process and store the information outside our country of residence, wherever we or our third party service providers operate to provide the services. We take measures to protect this information each time we transfer it.

STORAGE METHODS and PERIOD

We store your personal information for the period required to provide the services or (if you contact Customer Services) for the time required to produce exclusively the trend analyses and reports relating to the assistance.

Moreover, if reasonably needed or required to comply with legal or regulatory requirements, solve disputes, prevent fraudulent behaviour and abuse or to apply our terms and conditions, we may store some of your personal information even after the said reasonable period has ended.

DATA SUBJECT’S RIGHTS

You shall have the following rights with regard to your personal information:

a) The right to be informed when your information is used
b) The right to access the personal information we hold about you
c) The right to request that inaccurate personal information we hold about you be corrected
d) The right to request that your data be erased or that we stop using or collecting it
e) The right to stop receiving direct commercial communications and to withdraw consent to data processing for other types of unnecessary activities.
f) The right to request that we transfer or send parts of your data to you or another service provider
g) The right to file a complaint with the Italian data protection supervisor

If you would like to exercise your rights, or for complaints or questions, please get in touch.

ERASURE POLICY

You can send a request for erasure of your data to the emailinfo@cogenera.it and we will delete them within the term of 30 days.

It could take a few days to update all the systems and you might continue receiving communications while we process your request.

AMENDMENTS TO THE POLICY

In the event of substantial amendments to this policy, we shall undertake to draw your attention to them on our website or using other means of contact, such as email, so that you can examine the changes before carrying on using our site.

COOKIES

We use cookies on our website. For more information about the cookies, please visit the dedicated section at this link Cookie Policy.